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Send digital product to the customer manually

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Hi – I sell game codes manually. I only accept manual payments. That is why I want to add a box on the * My Account * page so that I can send the Digital product to the customer manually. I also want this addition on all pages. Even for non-customers in case they want to ask I was able to install an even Youth plugin for Live Chat. It does a great job. Sending me the client’s first and last name and message. But the problem is that I can’t reply to him or send him a message if he was offline. Or I was offline.